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Important Information for Patients

New Clinical Records System – ‘SystmOne’

On Tuesday 3rd May 2016 Dr Hepplewhite & Dr Virmani’s Surgery will be moving to a new clinical computer system called SystmOne.

This is a major piece of work for the practice team and we ask for your help, support and patience over the coming weeks. There may be some disruption to services leading up to and during the ‘Go-Live’ week.

The practice has made a decision to change the GP clinical record system to a new clinical records system, which brings additional benefits to both the practice and patients.

SystmOne is currently used in GP practice, Child Health services, Community services, Prisons, Hospitals, Urgent Care and Out of Hours services, Palliative care services and many more. SystmOne has an important function of records sharing, where, if you happen to use any of the above services, they may be able to access your medical records. This will allow us to share your records, which would be in your best interest.

Some of the advantages of the new system:

  •          Greatly enhanced functionality for the Clinical & Admin Team
  •          Greater integrated working with other healthcare agencies reducing duplication and improving patient safety.
  •          Improved SMS messaging functionality

The changeover is well planned; however we have been advised that we will need to reduce services during some weeks.

Despite training and preparation, there is no doubt that for the first few weeks we are going to be slower and we ask that you please be patient with our staff as they get to grips with the new system.

From 18th April to 13th May is our main training period and clinics will be slightly reduced in order that the staff can receive training on the new system.

Pre-bookable appointments will only be available up until 18th April, and will not commence again until the week of 9th May 2016.

From the 1st March for repeat medication prescribing the practice will be issuing post-dated prescriptions in order to avoid repeats becoming due at critical points in the changeover period.

Online Appointments and Repeat Ordering & Text Message Reminders

Due to the new clinical records system, the old login for Online Services will no longer work from 18th April 2016. Please collect new paperwork from reception to sign up for ‘SystmOnline‘for online appointment booking and to order your repeat prescriptions. We apologise for this inconvenience.

As SystmOne provides greater SMS functionality, we will require signed consent for patients wishing to receive SMS text messages through the new system.

Online Access Registration and SMS Consent has all been collated on to one form which is available at reception now in preparation for SystmOnline

Welcome to Dr Hepplewhite & Dr Virmani

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 28/09/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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